Legal Centre
From platform terms to trust & safety, everything that governs how Pitchd works lives here.
What happens when a booking is cancelled, by either side.
When and how refunds are issued.
Booking protection available on eligible Pitchd bookings.
How bookings are handled during large-scale disruptions (e.g. extreme weather, public emergencies).
The standards of conduct expected from everyone on Pitchd.
Rules for leaving and responding to reviews on Pitchd.
What can and can't be posted on Pitchd (listings, photos, messages).
Acceptable and prohibited uses of the Pitchd platform.
Pitchd's commitment to a platform free from discrimination.
Why bookings and payments should stay on Pitchd, and the risks of taking them off-platform.
How disagreements between customers and Partners are resolved.
How Pitchd verifies Partners and awards trust badges.
