Legal Centre
From platform terms to trust & safety, everything that governs how Pitchd works lives here.
Cancellation schedules, refund calculation, and how claims are assessed.
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Also published at /legal/cancellation-policy — the same document.
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Booking protection available on eligible Pitchd bookings.
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How bookings are handled during large-scale disruptions (e.g. extreme weather, public emergencies).
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The standards of conduct expected from everyone on Pitchd.
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Rules for leaving, displaying and managing reviews on Pitchd.
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What can and can't be posted on Pitchd (listings, photos, messages).
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Acceptable and prohibited uses of the Pitchd platform.
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Pitchd's commitment to a platform free from discrimination.
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Why bookings and payments should stay on Pitchd, and the risks of taking them off-platform.
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How disagreements between customers and Partners are resolved.
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How Pitchd verifies Partners and awards trust badges.
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