Frequently Asked Questions

Browse our categories or search by location and service type. Each partner profile shows their packages, photos, reviews, and FAQs. You can compare multiple partners before deciding who's right for your event.

Your booking request is sent to the partner with your event details. They have until the response deadline shown on your booking request to accept or decline — if they don't respond in that time, the request expires and you're not charged. If they accept, you'll be prompted to pay from your booking page, and your booking is confirmed as soon as the payment succeeds. You and the partner then exchange contact details so you can finalise the finer points directly.

Most packages are customisable to suit your needs. Each partner profile notes which aspects can be adjusted. You can discuss custom options when you contact the partner about your booking.

Yes. Your phone number, email address and social links stay locked until the partner has accepted your request and your payment is complete — and theirs stay locked from you until that same point. Before then, the partner only sees your first name and the event details you submitted with your request.

Payments on Pitchd are securely processed through Stripe, and we accept all major credit and debit cards — the methods available to you are shown on the secure payment form. You don't enter any payment details when you submit a booking request, and you won't be charged unless the Partner accepts it. Once they accept, you'll be prompted to pay from your booking page, and your booking is confirmed as soon as the payment succeeds.