Non-Discrimination Policy

1. Pitchd's Commitment

Pitchd does not discriminate and will not tolerate discrimination on its Platform. Every person who uses Pitchd deserves to be treated with dignity and to have equal access to the services the Platform provides. Pitchd commits to:

• Providing equal access to the Platform for all Suppliers and Consumers regardless of protected characteristics.
• Not making decisions about Custom Storefronts or search placement based on protected characteristics.
• Assessing reports of discrimination promptly and fairly, and investigating them where appropriate.
• Taking action against any Supplier or Consumer found to have discriminated against another.

2. Protected Characteristics

Discrimination on the Pitchd Platform is prohibited on the basis of any of the following protected characteristics.

3. What Is Prohibited

3.1 For Suppliers

• Declining a Booking Request based on any protected characteristic of the Consumer.
• Setting pricing or terms that vary based on any protected characteristic of the Consumer.
• Including language in their Custom Storefront that excludes or discourages Consumers on the basis of any protected characteristic.
• Behaving in a discriminatory or harassing manner toward any Consumer before, during, or after a booking.
• Refusing to interact with or provide services to a Consumer based on any protected characteristic.

3.2 For Consumers

• Engaging in discriminatory conduct toward a Supplier, including making discriminatory requests, communications, or demands based on a protected characteristic.
• Using discriminatory or harassing language toward any Supplier on the Platform.
• Requesting that Pitchd provide or exclude Suppliers based on any protected characteristic.
• Behaving in a discriminatory or harassing manner toward any Supplier before, during, or after a booking.

3.3 For All Suppliers and Consumers

• Using discriminatory, offensive, or derogatory language based on any protected characteristic in any communication on the Platform.
• Posting content that promotes, glorifies, or incites discrimination, hatred, or violence against any person or group based on a protected characteristic.
• Harassing, intimidating, or threatening any other Supplier or Consumer based on a protected characteristic.

4. Legitimate Service Restrictions

Some Suppliers may have legitimate, lawful reasons to restrict their services that are not discriminatory. Permitted restrictions include:

• Age restrictions where legally required.
• Physical or safety requirements for specific activities.
• Geographic service area restrictions.
• Capacity limits based on genuine operational constraints.
• Specialist or niche service categories.

Any restriction that appears legitimate but is actually used as a pretext to discriminate on the basis of a protected characteristic remains a breach of this policy.

5. Accessibility

Pitchd is committed to making the Platform accessible to all users including those with disabilities. If you experience accessibility barriers, contact us at support@pitchd.com.au and we will endeavour to assist you.

Suppliers are encouraged to note accessibility features of their services on their Custom Storefront to help Consumers with specific needs find appropriate services.

6. How to Report Discrimination

If you believe you have experienced discrimination on the Pitchd Platform, contact Pitchd support at support@pitchd.com.au as soon as possible. Include:

• Your name and account email.
• The booking reference number, if applicable.
• A description of what happened and when.
• The protected characteristic you believe was the basis for the discrimination.
• Any supporting evidence.

Pitchd will make reasonable efforts to acknowledge your report within 2 business days and investigate promptly. Pitchd handles reports as confidentially as reasonably practicable, subject to any disclosure necessary to investigate the matter, protect Platform users, or comply with applicable law. Pitchd will not tolerate retaliation against any Supplier or Consumer who makes a good faith report of discrimination.

7. Consequences for Discrimination

Any Supplier or Consumer found to have discriminated against another will face consequences commensurate with the severity of the conduct. Consequences may include:

• A written warning.
• Temporary suspension.
• Permanent removal from the Platform.
• Where appropriate, reporting or referring suspected unlawful conduct to a relevant authority, or assisting an affected person with information about available external complaint pathways.

8. External Resources

• Australian Human Rights Commission — federal anti-discrimination law complaints.
• Victorian Equal Opportunity and Human Rights Commission — Victorian anti-discrimination law complaints.
• Fair Work Commission — workplace-related discrimination matters.

9. Changes to This Policy

Pitchd may update this Non-Discrimination Policy from time to time. Where a change is material, Pitchd will provide reasonable notice by email or through the Platform where appropriate.

10. Contact

For any questions about this policy or to report discrimination, contact Pitchd support at support@pitchd.com.au. Pitchd Holdings Pty Ltd (ABN: 27 700 271 174), Level 1/100 Overton Road, Williams Landing, 3027. This Non-Discrimination Policy is governed by the laws of Victoria, Australia.